Privacy Policy

    Last updated: September 16, 2026

    1. Information We Collect

    When you interact with 1-800-VENEERS™ ("we," "us," or "our"), we may collect the following personal information:

    • Contact information: Full name, email address, and phone number
    • Dental concerns: Information you share about your smile goals, dental conditions, and treatment preferences
    • Quiz responses: Answers to our SmileQuiz™ to determine treatment recommendations
    • Consultation details: Interest area, timeline, budget range, and additional notes
    • Usage data: UTM parameters, referral source, and page visit information

    2. How We Collect Information

    We collect information through:

    • Our SmileQuiz™
    • The lead capture / smile evaluation form on our landing page
    • Our consultation request form
    • Automated tracking of UTM and referral parameters

    3. How We Use Your Information

    We use your personal information to:

    • Provide personalized smile evaluations and treatment recommendations
    • Respond to consultation requests and connect you with appropriate dental professionals
    • Send marketing emails about our products, services, promotions, and educational content
    • Send SMS and/or WhatsApp messages with appointment reminders, follow-ups, and promotional offers
    • Sync your information with our email marketing platform (Klaviyo) for segmented communications
    • Improve our services and tailor our communications to your interests

    4. Data Storage & Security

    Your data is stored securely using industry-standard encryption and security practices. We use cloud-based infrastructure with row-level security policies to ensure only authorized personnel can access your personal information. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

    5. Third-Party Sharing

    We may share your information with:

    • Email marketing services: To send you relevant communications (e.g., Klaviyo)
    • Google Ads (advertising measurement): Only if you allow marketing cookies, Google Ads cookies record that a visitor who came from one of our ads tapped "Call" or "Take the SmileQuiz™". We use this to measure our ads and to help Google show them to people more likely to respond. No quiz answers, health details, names, emails or phone numbers are sent. You can turn this off at any time in Cookie settings. See how Google uses data from sites that use its services.
    • Dental professionals: To facilitate consultations and treatment planning
    • Service providers: Who assist us in operating our website and delivering services

    We do not sell your personal information to third parties.

    6. Your Rights & Choices

    You have the right to:

    • Unsubscribe from marketing emails at any time using the link in our emails or by visiting our unsubscribe page
    • Opt out of SMS/WhatsApp messages by replying STOP
    • Request access to the personal data we hold about you
    • Request deletion of your personal data
    • Correct inaccurate personal information

    To exercise any of these rights, use our privacy request form or contact us at privacy@1800veneers.com.

    7. AI Smile Simulator — Photos Are Not Retained

    Your photo is used for one purpose only: to generate your smile preview in that moment. We do not save it. The photo you upload and the preview we generate are not written to our databases, not written to our file storage, and not attached or linked in any email. They exist in your own browser for the length of your visit and nowhere in our systems afterwards.

    We claim no ownership of your photo or your likeness. We do not use it for advertising, promotion, marketing, testimonials, or to train any AI model. To produce the preview, the image is transmitted to our AI processing provider under zero-retention, no-training terms and is not kept by that provider beyond the request.

    Photographs are not protected health information and we do not collect protected health information. The only personal details we keep from the simulator are the contact details you type in — name, email address, and phone number.

    8. Cookies & Tracking

    Strictly necessary cookies (session, security, cart and the record of your privacy choice) always run. Analytics cookies and call tracking, and marketing cookies used for campaign measurement and personalised email, load only after you allow that category. Nothing optional is loaded before you choose, and Google Consent Mode is set to denied by default.

    You can review, change or withdraw your choice at any time on our cookie settings page. Withdrawing consent does not affect processing that already happened.

    9. Children's Privacy

    Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

    11. Governing Law & Jurisdiction

    This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict-of-law principles. You agree that any legal action or proceeding related to this Privacy Policy shall be brought exclusively in the state or federal courts located in Clark County, Nevada.

    12. EU, EEA, UK & Swiss Visitors (GDPR / UK GDPR)

    1-800-VENEERS™ is the data controller for information collected through this site. Our privacy contact is privacy@1800veneers.com.

    Legal bases we rely on:

    • Consent (Art. 6(1)(a)) — analytics and marketing cookies, marketing email and SMS, and the AI Smile Generator.
    • Explicit consent (Art. 9(2)(a)) — any smile, treatment-interest or screening answers, which we treat as health-related data. You give this separately from this policy and can withdraw it at any time.
    • Contract (Art. 6(1)(b)) — handling an enquiry you submitted, a provider membership, or an order you placed.
    • Legitimate interests (Art. 6(1)(f)) — site security, fraud and abuse prevention, and aggregate service improvement, balanced against your rights.
    • Legal obligation (Art. 6(1)(c)) — tax, accounting and lawful requests.

    Your rights: access, rectification, erasure, restriction, portability, objection (including to direct marketing), and withdrawal of consent at any time. Use our privacy request form. We respond within 30 days and never charge for a first request.

    You may also complain to your supervisory authority — in the EU/EEA your national data protection authority, in the UK the Information Commissioner's Office, in Switzerland the Federal Data Protection and Information Commissioner. We would rather hear from you first so we can fix it.

    Automated processing: the SmileQuiz™ produces a recommendation category from the answers you select, and our AI features generate educational text. Neither makes a decision with legal or similarly significant effects about you, neither is a diagnosis, and a licensed dentist decides all clinical matters. You can ask a human to review any output.

    13. Retention

    • Enquiry and recommendation records: while your enquiry is active and up to 24 months afterward, then deleted or de-identified.
    • Marketing contact records: until you unsubscribe, plus a suppression record kept indefinitely so we do not email you again.
    • Provider account, membership and billing records: for the life of the account and then as long as tax and accounting law requires.
    • Consent records and privacy request records: kept as evidence of compliance, typically 3 years.
    • Security, request and audit logs: typically 12 months.

    Deletion requests are honoured sooner on request, except where we must keep a record by law.

    14. Processors & International Transfers

    We use vetted processors for hosting, database, email, CRM, analytics, call tracking, payments and AI features. The current list, with purpose and location, is on our processors page.

    We operate from the United States, so data about EU, EEA, UK and Swiss visitors is transferred there. Those transfers rely on the European Commission's Standard Contractual Clauses and, where applicable, the UK International Data Transfer Addendum, alongside encryption in transit and at rest, encrypted contact fields, row-level access control and audit logging. AI models that can receive your text operate under zero-retention, no-training terms.

    We are not a HIPAA covered entity, and we are not an electronic dental record, clinical-record repository, or diagnostic system — see our data scope statement. Separate notices apply to Nevada and Washington consumer health data — see our Consumer Health Data Notice. Our clinical content is education only, not consent to treatment — see our consent education page.

    15. Contact Us

    If you have questions about this Privacy Policy, please contact us at privacy@1800veneers.com.