Who is responsible for your records, follow-up, and warranty?
Direct answer
Your treating practice holds your clinical records, owns your follow-up care, and is the party that honors any restorative warranty it offers. 1-800-VENEERS™ retains no protected health information and cannot produce, correct, or transfer a clinical record. Warranties come from the practice or the laboratory, in writing, never from this platform.
Last reviewed by Dr. James W. Dunnavant, DDS.
| Situation | Responsible party | What to do |
|---|---|---|
| Copies of your records | Treating practice | Request in writing from the practice |
| Post-op problem | Treating dentist | Contact the practice immediately; go to an emergency clinician if urgent |
| Restoration fails | Practice, per its written warranty | Ask for the warranty terms in writing before treatment |
| Refund dispute | Treating practice | Written request to the practice, then card issuer or lender |
| Provider leaves the network | Treating provider, under state board rules | Care continues with them; see the continuity standard |
| You move away | You and the new provider you select | Request records; we can help you search again |
| Complaint about a listed provider | Shared: board handles licensure, we handle listing | File with the state board; tell us so we can review the listing |
What we do keep
We keep contact details, the non-clinical intake codes needed to route you, and a record of the messages we sent you. Clinical text is stored as derived codes rather than raw answers, and it is never forwarded to advertising or analytics systems.
What a warranty is worth
A verbal warranty is not a warranty. Ask for the term, what is covered, what voids it, whether it survives the dentist selling the practice, and who pays for the laboratory remake. Get it on the practice's letterhead before treatment starts.
What we cannot confirm
- We cannot guarantee any practice's warranty performance, and we do not underwrite or insure it.
- We cannot obtain your records for you; only you or your new provider can request them.
Sources
- 1-800-VENEERS™ Terms of Service and Privacy Policy
1-800-VENEERS™ — Published terms governing site use, the absence of a doctor-patient relationship, and data handling.
Checked 2026-08-22
- Nevada State Board of Dental Examiners — licensee lookup
State of Nevada — Nevada dental licenses can be independently verified by any member of the public.
Checked 2026-08-22
- American Dental Association clinical resources
American Dental Association — Standard-of-care references used in patient education content.
Checked 2026-08-22
Reviewed by Dr. James W. Dunnavant, DDS on 2026-08-22. Corrections: corrections@1800veneers.com.